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Incident Investigation & Root Cause Analysis

Incidents, near misses, and unexpected events can be unsettling for organisations. Often, investigations are carried out quickly to find a cause and move on, but this can mean valuable learning is missed and the same issues reappear over time.

At Yorsafety, we support organisations to investigate incidents in a way that builds understanding rather than blame. The focus is on learning how and why events occurred, what influenced decisions and actions, and how systems can be strengthened to reduce the likelihood of repeat incidents.

How We Drive Excellence

Investigation of Accidents and Near Misses

Investigation of Accidents and Near Misses

We support the investigation of accidents, incidents, and near misses, helping organisations look beyond the immediate outcome to understand what was happening before the event. This includes exploring normal work, pressures, and conditions that shaped how the situation unfolded.

Root Cause Analysis Using Modern Approaches

Root Cause Analysis Using Modern Approaches

Rather than relying on simplistic cause-and-effect models, we use modern investigation approaches that recognise the complexity of work. The aim is to identify meaningful system influences and learning opportunities rather than assigning fault.

Clear Reporting and Practical Action Plans

Clear Reporting and Practical Action Plans

Investigation findings are captured in clear, plain-English reports that focus on insight and improvement. Actions are proportionate, prioritised, and designed to address underlying issues rather than symptoms.

Building Internal Investigation Capability

Building Internal Investigation Capability

In addition to supporting investigations directly, we help organisations develop internal capability. This includes training and coaching teams on how to conduct effective, learning-focused investigations themselves.

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Building Internal Investigation Capability

In addition to supporting investigations directly, we help organisations develop internal capability. This includes training and coaching teams on how to conduct effective, learning-focused investigations themselves. 

Frequently Asked Questions

Yes. We support investigations into accidents, near misses, and other unexpected events. The approach is always tailored to the nature of the incident and the level of learning needed.

No. Our approach focuses on understanding what made sense at the time and how systems and conditions influenced actions. This supports learning and improvement rather than blame.

That depends on the event and the potential risk. We help organisations apply a proportionate approach, ensuring the level of investigation matches the potential learning value.

You’ll receive a clear report outlining what happened, key learning points, and practical recommendations. The focus is on supporting informed decisions about what to improve.

Yes. We provide training and coaching to help teams build confidence and capability in conducting their own investigations using a learning-focused approach.

Learning from incidents should feed into risk management, procedures, training, and leadership decisions. We help integrate findings so they support continual improvement rather than stand alone.

We support organisations of all sizes with investigating incidents in a way that promotes learning, understanding, and meaningful improvement. From supporting specific investigations to developing internal capability, our focus is on helping you reduce repeat issues and strengthen everyday performance.

If you’ve experienced an incident or want to improve how learning is captured and applied, get in touch and we can talk through how best to support you.

Find out what we can help with