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Human & Organisational Performance (HOP) Consulting

Many organisations invest significant effort in safety, yet incidents and recurring problems still occur. Often, the response focuses on fixing people rather than understanding the conditions, systems, and pressures that shape how work is actually done.

At Yorsafety, our Human & Organisational Performance (HOP) consulting helps organisations take a different view. We support a system-focused approach that looks beyond individual error to understand why outcomes occur, how work is influenced, and where learning can lead to lasting improvement.

How We Drive Excellence

Applying HOP Principles to Reduce Incidents

Applying HOP Principles to Reduce Incidents

We help organisations apply Human & Organisational Performance principles to understand incidents and everyday work more clearly. The focus is on learning from normal operations and unwanted events, reducing repeat issues by addressing underlying system factors rather than symptoms.

System-Based Problem Solving

System-Based Problem Solving

Rather than asking who failed, we support organisations to explore how processes, resources, decisions, and constraints shape behaviour. This approach helps identify more effective and sustainable improvements without resorting to blame.

Leadership Coaching and Development

Leadership Coaching and Development

Leaders play a key role in shaping the conditions for safe and effective work. We provide coaching and support that helps leaders respond constructively to incidents, strengthen safety conversations, and create environments where people feel able to speak up and learn.

Organisational Learning and Performance Analysis

Organisational Learning and Performance Analysis

We support organisations to improve how they learn from experience. This includes understanding patterns, recognising drift, and using insight from work as done to inform better decisions and continual improvement.

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Frequently Asked Questions

HOP is an approach that recognises people generally come to work wanting to do a good job. It focuses on understanding how systems, conditions, and organisational factors influence behaviour and outcomes, rather than attributing issues solely to individual actions.

No. HOP complements existing health and safety arrangements. It provides a different way of thinking about risk, incidents, and learning, helping organisations strengthen what they already have rather than replace it.

Accountability still matters. HOP helps clarify where accountability sits by distinguishing between human error, system weaknesses, and deliberate choices, allowing organisations to respond more fairly and effectively.

 

Yes. Support is tailored to your starting point. Some organisations begin with leadership conversations or coaching, while others integrate HOP principles into investigations, learning processes, or wider safety strategy.

By understanding why work unfolds as it does and addressing system influences, organisations can reduce repeat issues and strengthen everyday performance, rather than relying on rules, reminders, or retraining alone.

Yes. While often used in safety, HOP principles can support wider organisational performance, decision-making, and learning across many areas of work.

We support organisations of all sizes with applying Human & Organisational Performance principles in a practical, proportionate way. From leadership coaching to learning from incidents and everyday work, our focus is on helping organisations understand their systems better and make meaningful improvements.

If you’re interested in exploring a different way of thinking about safety, learning, and performance, get in touch and we can talk through what support would be most useful.

Find out how we can help